Refund & Cancellation Policy

OneLink is a digital service that involves planning, coordination, design, setup, support, and execution work. Because work may begin shortly after booking, refund eligibility depends on the stage of the project and the work already carried out.

If a cancellation request is made before work starts or before meaningful onboarding, setup, or design activity begins, a refund request may be reviewed in good faith.

Payment gateway charges, taxes, administrative costs, or other non-recoverable fees may be deducted where applicable.

Once requirement gathering, design, setup, revision handling, domain work, hosting setup, or production work has started, the booking amount may become partially or fully non-refundable depending on the work completed and costs already incurred.

Once a design preview has been shared or approved, refund eligibility becomes heavily restricted.

After go-live, substantial completion, or material delivery of the agreed scope, amounts paid are generally non-refundable.

Renewals for hosting, support, domain, or covered service periods are generally non-refundable once activated, processed, or provisioned.

Admin Panel, Micro Changes, urgent delivery fees, custom add-ons, and extra services are generally non-refundable once delivered, initiated, or reserved for execution.

Failed transactions are not treated as successful orders. If a duplicate payment is confirmed, it may be corrected or refunded after verification.

If a customer initiates a chargeback without first contacting support to resolve the concern, we reserve the right to pause service and contest the chargeback using order, communication, and delivery evidence.

Refund or cancellation requests should be made in writing through the support email or official support route.

Please include the order or payment reference, business name, and a clear reason for the request so the matter can be reviewed efficiently.

Refund and cancellation reviews are decided based on the stage of the order, work completed, costs incurred, service configuration already carried out, and fairness to both the customer and the business.

Any approved refund, partial refund, or cancellation outcome will be communicated after review.